Many, many passengers did not enjoy their last flight
And that assumes the flight even departed.
Yesterday had all the indications of a “code red” with regards to New York flights. It was weather-related, but that’s no consolation to this would-be passenger:
We sat on the plane for five hours on the tarmac, and all they gave us was a glass of water and a granola bar.
(Yeah, but was it one of those “king size” granola bars?)
A flight that was supposed to go from San Fran to Hong Kong was canceled after the passengers waiting for 7 wretched hours. These passengers were a bit more accepting of their fate:
In the grand scheme of things, we’re going to get on our honeymoon later than we would have liked. That sucks, but as long as we get there safely, that’s important too.
The crown jewel of a less-than-perfect experience? Having an unpleasant neighbor next to you for a trans-Atlantic flight. In this case, that neighbor was overflowing sewage from a toilet:
I’ve never felt so offended in all my life. I felt like i had been physically abused and neglected. I was forced to sit next to human excrement for seven hours.
Please feel free to recommend a better way to avoid repeat customers.
thank...