More bad restaurant service
Maybe a year ago, a restaurant called Casino Subs opened up. They sold subs (obviously), but also Kerrybanes (Philly cheesesteaks) complete with Amoroso bread! I went a handful of times before they closed down.
A month or two ago, they re-opened, except compressed into half the space–I can only suppose they were hemorraging money by trying to pay rent on too much square footage.
Yesterday, I went in after the lunch rush, and was the only one in the store. There was a woman at the cash register. As I approached, she left the cash register to go to the back, and joined some co-workers who were having some sort of argument about a failed order or something. They must have taken their cue from Asian @#*!$ Kitchen about having heating arguments in front of customers. Except without the cussing.
Is it a coincidence Asian @#*!$ Kitchen and Casino Subs are next to each other?
They had to have known I was there, as I could see them easily. But I guess having an argument was more important than a serving a customer.
Eventually, I ordered the “Johnny Chan” cheesesteak (includes teriyaki sauce), and took a seat to wait. Upon realizating I needed a drink, I got a bottled water and went back to the register. The guy did not look up to greet me, and was eventually prompted by the manager to take care of me.
Having to initiate the conversation with the employee is my pet peeve of bad customer service. I always tried to make sure the customers were at least greeted even if we were really busy (working at Pearle Vision).
One time at Circuit City, I had gone to the “Firedog” counter to ask a question where there were FIVE FRIGGIN EMPLOYEES standing behind the counter, and not one of them recognized me. 2 were busy; 3 were fake busy, and it was one of the busy ones that finally acknowledged me a minute later. I purposely did not try to get their attention to see how long it would take.
If Casino Subs didn’t have such good cheesesteaks, I wouldn’t be inclined go again.
thank...
I really appreciate the article you wrote about my sub shop.
everyone should accept constructive criticism especially when it affects your business!!
I am glad you opened up this subject for me and my employees. It will be very interesting to hear what they have to say after I tell them about this article.
I deeply apologize for the bad service you received from my employees.
Please write me back and I will offer you a free lunch.
P.S. Thanks for at least saying how good our food is!!
Comment by Albert | 11 October 2007
Yes! Proof the that one man (or blog) can make a difference.
Comment by l3rucewayne | 11 October 2007
@Albert: A quite unexpected response! I still eat there from time to time, and fortunately, that one incident was the only really bad experience.
If it reassures you, this happened a few months ago, and I think most of the employees involved are no longer there.
@l3rucewayne: I can now die in peace.
Comment by Donnie | 12 October 2007
Is that the sub shop in the shopping center with that thrift store that sets out the manequin with random clothes?
Comment by Allen | 12 October 2007
Strangely, as long as I’ve been here, never bothered with that sub shop (although I’ve been to the Chinese Kitchen plenty of times). Casino Subs is on the west of 441, just south of Griffin.
Comment by Donnie | 12 October 2007
Thankyou for your honesty, as we will be improving our service to you and all of our customers. I do apoligize, you might have referring to me “the guy”. Any employee not willing to greet customers and respect them when they enter will be dismissed.
Comment by Raffaele | 14 October 2007
hm. I can’t picture it, the only thing south of griffin and west of 441 that I can remember is either the Miami subs of the Dunkin Donuts.
Comment by Allen | 14 October 2007
Remind me never to get on your bad side.
Comment by Derek Slater | 15 October 2007