On the phone with United
Right now, I’m on the phone with United Airlines. Or will be eventually. After navigating through a voice navigation system which understood half of what I said (American’s is much better), I’m on hold for a human agent. Said human will probably be from Sri Lanka and also understand only half of what I say.
I love that the outsourced workers are given “white” names. “Haalow! My nem eez Apu - I mean, Bob!”
Comment by annie | 23 July 2007
He would probably even pronounce it with a long o (”Bobe” instead of “Bob”)
Comment by Donnie Briggs | 24 July 2007